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Shipping Policy

Delivery area

The PRODUCTS offered can only be delivered via Turkey. It is not possible to place an order for any delivery address outside of this REGION. PRODUCTS are sent to the delivery addresses specified by the CUSTOMER during the ordering process.

Shipping time

It will be delivered to you within 1-3 business days.
In order to prepare the order, then to issue an invoice, the current status of the products in stock is stated on our WEBSITE. It is understood that these periods are excluding weekends or official holidays. Provided that the electronic address shown on the registration form is correct, an electronic message will be automatically sent to the CUSTOMER when the PRODUCTS are sent.

Delivery times and costs
During the ordering process, the SELLER informs the CUSTOMER of possible delivery times and formulas for the PRODUCTS purchased. The shipping cost is calculated according to the delivery method. If we do not offer free shipping, the amount of these costs will be paid by the CUSTOMER in addition to the price of the PRODUCTS purchased. Details of delivery times and costs are detailed on the WEBSITE.

DELIVERY CONDITIONS
The package will be delivered to the CUSTOMER against signature and upon presentation of an identity document. In case of absence, a delivery notice will be left for the CUSTOMER to enable him to pick up his package at his post office.

DELIVERY PROBLEMS
The CUSTOMER is informed about the delivery date determined at the end of the online ordering procedure, when choosing the carrier before confirming the order. It is stated that deliveries will be made within a maximum of thirty (30) days. If this fails, the CUSTOMER must give formal notice to the SELLER to deliver within a reasonable period and may terminate the contract in case of non-delivery within this period. The SELLER will refund to the CUSTOMER the total amount paid for the PRODUCTS, taxes and delivery costs, without undue delay from the receipt of the termination letter, using the same payment method used by the CUSTOMER for the purchase. The SELLER is responsible until the delivery of the PRODUCT to the CUSTOMER. It is remembered that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss indicated during delivery.

YOUR COMPANY NAME

SWANBIRD

COMPANY ADDRESS : 1601535633

Konak district saraçlar street çiftcioğlu business center no: 21 floor: 2 office: 208 Söke/Aydın